Includes:

1. Evaluating complete Guest Journey with current offer language across each booking type to identify gaps in experience delivery and areas of Revenue Leakage.

2. Diagnosing Brand Identity and Digital Content system to evaluate if Messaging is Underselling the Experience.

3. Highlighting Differentiation rooted in Location, Culture, History, Service Types, and Amenities.

4. Assessment of Testimonial Capture Strategy for driving Organic Loyalty and Referrals.

5. Evaluation of Guest Resonance at both Local and Global levels.

6. A Clear Diagnostic report with actionable recommendations for defined implementation internally or with us.

Leads to:

-Strong Trust in Brand
-Higher Average Spend
-Aligned Guests Bookings
-Stronger Guest-Facing Story
-Compounding Guest Loyalty

Projects typically begin $4500

Includes:

1. Designing the Complete Roadmap of Visual Identity aligned with Business Goals and Defining the Range of Possibilities for Clear or New Offerings.

2. Narrative Coherence across Platforms: Website→OTAs→LLMs→Socials.

3. Tightly Knit Brand Expression across Home→ Client Gallery→Service Types→ Booking Page. Including Confirmation & Follow-up Communication.

4. Reverse Engineering Visual Identity aligned with Experience Architecture & Touchpoint Sequencing.

5. Highlighting Differentiation based on Local, Cultural, Regenerative and Sustainable Practices. 


Leads to:

-A Strong Elevated Brand
-Powers Direct Booking Confidence
-Eliminates reliance on discounts
-Prevents Fragmented Story
-Consistent Positioning


Also includes Brand Positioning Audit

Projects typically begin $8500

For Retreats, Wellness spaces, Hotels, and Destination Brands that want to design the full guest experience from first impression to lasting loyalty.

Includes:

1. Identifying and Mapping Guests’ Core Needs and Restoration Type.

2. Designing a Distinct Emotional Arc: both Flow & Method guiding Progression.

3. Formulating a Fluid Onboarding for Guests for Natural Cadence into the Program.

4. Narrative Coherence across elements including Interaction→Food→Sensory Elements →Visual Design

5. Designing Elements of Light, Sound, Space and Presence rooted in Transformation Type.

6. Embodied Programming as a Premium Differentiator.

7. Pricing Alignment based on Behavioural Economics.

Leads to:

-Pricing Conviction and Premium Value
-Guest Delight by Design and not co-incidence.
-Organic Loyalty and Referrals
-Longevity in Business and Brand

Includes both Programs of :

1. Brand Positioning and
2. Complete Visual Narrative.

Projects typically begin $16500